01 · AI phone calls
Answer calls at any hour.
Cedar Heating & AirYour business’s AI virtual assistant
Caller · after hours
9:41pm · A customer needs help“The AC is running, but it isn’t cooling.”
Receptionist“What’s the service address?”
AI front office for home services
Every call answered. More jobs booked.
ServiceHello answers every call, text and web lead in seconds, books the job into your schedule, and follows up until the customer says yes.
Booked · Tue 8–10am2:14 AM
Receptionist
Got it. I can get a tech out first thing. Does 8 to 10am work?
Trusted by leading US home service businesses
Response
<5s
Average response time
Always on
24/7
No staff needed
Zero missed
100%
Lead capture rate
Always there
It's 2:14am. The job is already booked.
Picks up in 2 rings, 24/7, on every line, form and text thread. No voicemail, no hold music.
Maria G.(512) 555-0147 · 2:14 AM
AI on the callReceptionist
Thanks for calling Bluebird Heating & Air, this is the virtual assistant. What's going on?
Caller
Water heater's leaking all over the garage floor.
Receptionist
Got it. Can you turn the cold-water valve on top clockwise to shut it off? I can get a tech out first thing. Does 8 to 10am work?
Booked · Tue 8–10amView paper trail
Dana R.(512) 555-0182 · 7:48 AM
AI on the callReceptionist
Thanks for calling Bluebird Heating & Air, this is the virtual assistant. Is your system not cooling, or is it something else?
Caller
It's running, but the air coming out is warm.
Receptionist
Is the unit making noise or just not cooling?
Knows the trade
Your best CSR, on every line.
Knows an emergency from a tune-up, asks the right questions, and books the right job type and window.
Nothing hidden
Every call has a paper trail.
Every call is recorded, transcribed and explained in the paper trail. You set the rules (service area, job types, pricing, when to hand off) and it follows them.
BookedJOB-20481
Water heater repair
WindowTue 8–10am
Address1408 Example St
Booked byAI at 2:16 AM
Call recorded · Transcript readyView paper trail
Will ServiceHello replace my office team?
ServiceHello supports the routine intake, overflow, and after-hours conversations around your team. Your people still handle the requests and decisions that need them. Define when the AI should hand a conversation to a person as part of the setup.
Will the AI speak as ServiceHello to my customers?
It introduces itself as your business’s virtual assistant. The conversation should reflect your business and clearly identify the assistant’s role. The sample above shows that approach.
Can it book a job, or does it only take a message?
ServiceHello supports bookings, service requests, and staff handoffs. What it can complete depends on the booking rules and systems available in your setup. A requested time should only be presented as confirmed when the approved booking process confirms it.
What happens when a customer needs a person?
Set the handoff rules and the responsible person or team. The intake should capture enough context for that person to continue the conversation. Confirm the transfer, callback, and fallback behavior for your setup during the demo.
Can it help when we’re closed or busy?
ServiceHello supports around-the-clock phone, text, and website inquiry workflows. Set the coverage and routing rules around your staffed hours, service area, and the requests your team can accept.
What should we bring to a demo?
Bring a typical customer inquiry, the questions your team asks, and the point at which a booking or callback is confirmed. Walk through the workflow, including exceptions and the steps that stay with a person.
Hear it answer a call.
Call the demo line and try to stump it. Then book 20 minutes and we'll set it up on your real phone lines.
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