AI SMS
Keep the conversation going.
In home services, the shop that replies first usually gets the job. Your AI receptionist answers texts right away, asks what dispatch needs to know, and keeps following up until the job is booked.
The problem
The first text doesn't lose the job. The silence does.
Most shops reply once. Then the thread goes quiet, for reasons like these.
Late replies
Worst after hours, which is exactly when homeowners need help.
Stalled follow-ups
They wait on a dispatcher who already has too much on their plate.
Homeowners go quiet
"Maybe later" quietly turns into never.
Price questions hang
"Let me check and get back to you," and then nothing.
Leads cool off
Interest fades while your techs are on a roof and can't text back.
The result
Same ad spend, fewer booked jobs, more time chasing.
Text journeys
Start where your leads slip away.
Turn on texting at the exact moment you're losing jobs. Use one journey or all four.
New lead reply
Web forms and ad leads, answered in seconds.
- 01
Reply right away
The first text goes out in seconds, day or night.
- 02
Get the basics
Service, urgency, ZIP and timing.
- 03
Book or route
Confirm a window, or send it to the right queue.
Best for: marketplace leads, landing pages and contact forms.
Follow-ups that don't quit
Bring quiet threads back to life.
- 01
Timed nudges
On a sensible schedule, not just once.
- 02
A quick check-in
One simple question that gets a real answer.
- 03
Book, pause or hand off
Close it, snooze it, or pass it to dispatch.
Best for: leads who read your text and never wrote back.
Missed-call text back
Catch the calls that hit voicemail.
- 01
Text the moment it drops
The caller hears from you before they dial the next shop.
- 02
Get the need and ZIP
Trade, urgency and whether you serve their area.
- 03
Book, request or call back
Whatever the homeowner and your queue need.
Best for: calls missed while techs are on site or after hours.
Confirmations and reminders
Confirm visit details and send reminders by text.
- 01
Confirm the details
Service, time and address, by text.
- 02
Send a reminder
A friendly heads-up a few hours before the visit.
- 03
Handle reschedules
Move the window without paging dispatch.
- 04
Log the outcome
Noted on the job record for your team.
Best for: cutting no-shows and last-minute scrambles.
Why templates fail
Homeowners don't follow scripts. Templates do.
Typical text sequences
- Send the same message no matter what the homeowner said
- Keep pushing when someone is confused or in a hurry
- Skip the basics dispatch needs
- Have no clean way to hand off to a person
- Don't record how it ended: booked, callback or out of area
Your receptionist
Reads what the homeowner actually wrote and adjusts. It answers the question they asked, slows down when they're unsure, and knows when to book, when to wait and when to bring in your team.
What it does
Turn texting into a booking workflow.
Built for home service intake, from the first reply to the booked job.
Instant reply
Texts and web leads get a first answer in seconds, day or night.
Missed-call text back
Calls you couldn't pick up can get a text, so the conversation keeps going.
Quick qualifying
Trade, issue, ZIP, urgency and timing, gathered naturally in the conversation.
The right next step
A booked window, a callback request or the dispatch queue. You choose the paths.
Follow-ups that remember
Nudges, reminders and "still need a hand?" until the lead answers.
Hand-off to a person
Brings in your team for tricky scope, price pushback or a big job.
How it works
From first text to booked job in five steps.
- 01
A homeowner texts
A new lead writes in, or a missed call triggers a text.
- 02
It replies right away
The first answer lands in seconds and reads what they need.
- 03
It qualifies the job
Only what dispatch needs:
ServiceZIPUrgencyTiming - 04
It sets the next step
Book it, log a request, schedule a callback or hand it to dispatch.
- 05
It logs the outcome
A clean summary on the job record, not a wall of texts.
Dispatch never starts from zero.
What changes
Less chasing. More booked work.
Fewer leads lost to "later"
Follow-ups bring drifting threads back before the lead goes cold.
The same follow-up, nights and weekends
Just as quick at 11pm Saturday as at 9am Monday.
Summaries instead of messy threads
Trade, ZIP, urgency and timing in one place.
People step in when it matters
Routine texts are handled. Your team takes the judgment calls.
Works better together
One front desk across every channel.
Calls, texts and website chats share the same receptionist, so no lead falls between them.
FAQ
Questions owners ask first.
Does it replace my dispatchers or CSRs?
No. It takes over the chasing and keeps follow-up consistent. Your team steps in for judgment calls, trust moments and complicated requests.
Is it a real two-way conversation, or just mass texts?
A real conversation. It reads each reply and responds to what the homeowner actually said.
What if a homeowner asks something unexpected?
You decide. It can hand the thread to a person, ask for more detail, or use answers you've approved ahead of time.
Can we turn off certain topics, like pricing or after-hours texts?
Yes. You set what it covers and the rules it follows.
Make texting your fastest path to a booked job.
Book a demo and we'll show you how your receptionist handles the texts your shop gets every day.